Privacy Policy

We at Golden Treasures take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information secure. This includes your billing, credit card, and account information. None of this can be read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc., without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with Golden Treasures. Every email newsletter comes with a link to unsubscribe. We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website. Once again, those email addresses are not shared with anyone else.

Order Cancellation

If you want to cancel an order, you must notify us within 3 business days.  Since we start prepping your product and packing it for shipment usually on the same business day, if you contact us after the order has been packed, then there will be a 15% non-refundable packing fee.  However, if you notice us before the product has been packed, then we will gladly refund you the full purchase price. 

But if the order has already left our location, it will be subject to a 25% restocking fee. 

Order Refusals

Should you choose to refuse your order at the point of delivery, or if a delivery attempt is made following a confirmed delivery date and arrangements have not been made for the order to be received, or if there are building issues such as elevator or stairwell capacity, you will be subject to the following charges:

• All shipping charges incurred during the delivery process to you, and back to our warehouse. Through our website you pay a discounted shipping rate or receive free shipping, You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a refusal.
• A 25% restocking fee will be charged.

Sales Tax

Golden Treasures collects sales tax on orders shipped to California addresses only.

Secure Shopping

At Golden Treasures your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:

• All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
• The key or padlock on your browser screen will become solid.
• Security Alert messages may popup while moving between regular and secure pages.

Partner Links

Our site may contain links to the websites of other companies. We do this when we feel they are offering valuable services that compliment our products. Because we cannot be responsible for the privacy practices of other sites, we encourage you to read the privacy policies of any sites you visit.

Cookies

We require the Secure Sockets Layer (SSL) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online. Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.

In order to assure that these services work, you may need to set-up your web browser. Here are some simple instructions:

• If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked. You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.
• If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration. You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set.